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General Questions

What is your privacy policy?
Cliptomania customer information is kept confidential: We do not share, rent or sell customer lists.
When you subscribe with us, in addition to our regular shipment confirmations, you will only receive 6-10 broadcast e-mails a year that will inform you of sales, closeouts, or special opportunities.
If you are unsatisfied with this service, it is easy to unsubscribe. You can opt out of our broadcast e-mail list by clicking the remove link at the end of the e-mail.

Homepage Announcements
We change our homepage on a weekly or monthly basis so be sure to check it out before beginning to shop. We have mentioned new designers on our homepage and even mentioned existing designers to highlight during a particular part of the year. Cliptomania.com will also from time to time be announcing discounts for a particular section or designer clip on earrings. Not all of these discounts and other notices will be mentioned in our broadcast e-mails.

How to get the Free First Class Shipping ($50.00 and up)
This is only available to customers of USA and Canada Only. To receive the Free Shipping, make sure your order is above $50.00 before checking out. During checkout, select First Class Mail as your shipping option and continue checking out. The discount will be automatically done on your order. If for some reason, it does not show up, please let us know. NOTE: Any orders that the majority of the order are returned, may be subject to a 10% restocking fee. Any exchanges will be subject the normal shipping fees as the shipping will not be waived. (Shipping fees: USA $6.05 and Canada $8.25)

What is my Account password?
One of the features of our website is that it allows you, the customer, to set up your own "account" so you do not have to retype your information every time you order (except your credit card number, which does not get saved for security.) The account will also start a history of orders placed with it. You will be required to choose a password. It is totally secure. None of the Cliptomania employees or our Webmaster can access it, so you can choose something simple and memorable. The only requirement is, that it be at least 3 characters long and it is case sensitive. However, if you forget your password, we can assign you a temporary password so you can access your information and account history. So, if you forget your password, please do not set up another account. The system has prompts to clear it and receive a new one.

Of course, if you have any issues with this, e-mail us during normal business hours and we will be happy to help. (Staff is in the office from 9:30am to 4:00pm Eastern Time, Monday thru Friday, except postal holidays.)

Benefits of Signing Into Your account Before You Begin Shopping:
  • Use the View Previous Orders Link to see your orders - including ones made just moments before.
  • The option of repeating a past order (of currently available items).
  • The ability to create and manage gift registries and share them with friends and family.
  • List alternate shipping addresses and designate one as your default
  • Change your password
  • Make changes when you have a new billing address or a new e-mail address, while keeping your order history in one place.

Do You Have A Catalog?
Sorry: We do not have a printed catalog. Our inventory changes so frequently that one would be quickly out-of-date. However, our website is updated daily.

Are your earrings sold in pairs?
Yes. In fact, we don't usually have single earrings for sale.

Do You Carry Pierced Earrings?
We specialize in non-pierced, aka clip-on earrings. But people with pierced ears can wear nearly all our clip-on earrings but if we have any they will be in the Clearance Section.

What Earrings are Recommended for Toddlers or Infants?
Infants and toddlers have a tendency to "explore" new things by putting them in their mouths, making earrings a potential choking hazard. So, out of genuine concern for your child's safety, we don't recommend any non-pierced earrings for children under the age of 4. In fact, we reserve the right to cancel any order we know is intended for a child under the age of 4.

Do you sell the adapters that convert pierced to clip-on earrings?
No, we don't have kits to convert pierced post earrings to clips. The only way to do it that we have seen is a "barrel converter." Candy bought a pair several years ago (before we started Cliptomania) and found them to be very unsatisfactory: The earring kept moving around in the converter and never really sat right. A number of our customers shared similar experiences.
If you still want to try them, they are available at www.Comfees.com

Do You wholesale?
No, we don't. We only sell at retail prices.

How do I contact you?

The best way to contact us is by e-mailing us at: Cliptomania@yahoo.com
This gives us the opportunity to quickly prepare accurate answers for you.

Cliptomania® LLC
P.O. Box 246
Ellettsville, IN 47429-0246

Phone: 866/CLIPON2 (866/254-7662)
Business Phone & Fax: 812/935-8856

About Ordering

Do you have a minimum order amount?
Yes, we do. Due to the flat fees we pay on every order, we do not accept any order - on or off line - with a merchandise total under $9.00.

What credit cards do you take?
We accept credit, debit and gift cards that are issued by American Express, JCB, MasterCard and Visa. During the checkout process you will be asked to indicate whether the card you are using is a credit, debit or gift card. Identifying the correct "card usage" will aid the authorization process. We do not accept PayPal.

Do you take checks?
No, we don't, due to the wide range of times that different banks clear checks (sometimes up to a month), we cannot predict how long to hold an order waiting for a check to clear. In the past, customers got frustrated with these delays. At the request of our bank, we only accept United States Postal Money Orders or Certified Cashier's checks - which must be in US dollars. If you do not have a credit card, we recommend one of these two options. Also you may want to consider getting a gift card or prepaid credit card. Your bank may offer them or suggest a reputable provider.

Can I order from the United Kingdom or other countries?
We currently only ship within the United States, Canada, Australia, Ireland, Japan and New Zealand.
We regret that, due to repeated delivery issues and long customs' delays, we no longer ship to the UK.

Will You Charge Tax on My Order?
As required by current tax regulations, Cliptomania collects tax (7%) only on orders placed by Indiana residents or being shipped to an Indiana address.

Where is the security code located on my credit card?
Visa, MasterCard and JCB security codes are located on the back of the credit card and are usually the 3 digit group on the far right in the signature box. American Express has theirs on the front of the card at the end of the credit card number. It will be the 4 digit code just above the last numbers of the credit card. As part of our online security procedures, our credit card processing company will not accept any orders where the security code does not match. Even phone orders have to be verified through the credit card processor, so we need the security number. If you are receiving an error declining your credit card, your first step should be to recheck your credit card number and security code.

About Ordering Offline

What if I don't want to order on the Internet?
Cliptomania is an Internet store, our staffing and the prices of our earrings are based upon orders placed on our website (Online orders).

Orders placed by phone, fax, mail and email (Offline orders) require much more staff time to process than those placed online. Rather than pass the cost of offline orders to all customers, we have instituted a 10% surcharge for any offline order to offset the additional staff time required to take and process those orders.

NOTE: If you are an Offline Customer and wish to change your account to Online, please e-mail us at: customerservice@cliptomania.com and we will gladly make that change for you.

What are my offline ordering options?

1) ordering by mail or fax:

When ordering by mail or fax, we request that you go through the order process on the website. Ordering online is secure, fast, you don't run the risk of your earrings selling out before we receive your order and you can print an order confirmation. Cliptomania's security is state-of-the art, and is actually safer than using your card at a mall.

Please do not enclose your credit card number in e-mail or by fax, as that is not secure. If you choose to complete your order by e-mail or fax, please set up a customer profile on our website first. When you do so, choose the Offline Customer option. At the end of filling out the order, instead of submitting it, print it out. This will provide the exact earring codes, descriptions and prices. Please fill in the rest of the order form (with the appropriate shipping method and fee) and mail the printed form to the address at the bottom of this page for processing or fax it to 812-935-8856. Please do not e-mail or fax your order with your credit card number, as that is not secure.

If you order by mail, be sure to include the appropriate S&H charge (seen in next section). At the request of our bank, we only accept United States Postal Money Orders and Certified Cashier's checks - which must be in US dollars. They are treated like cash and will allow us to quickly process your order.

Note: If you choose to mail your order, please fax or e-mail us a list of the items you want to purchase to insure that they do not sell out before we receive it.

2) ordering by phone:

Because we are a small family run store, phone orders are difficult for us. Placing an order on our website or by mail or fax are preferable. The Internet will be secure, fast, and you won't run the risk of your earrings selling out before we get your order. Cliptomania's security is state-of-the art, and is actually safer than using your card at a mall.

However, if you don't have access to the Internet and you know what you want, please e-mail or fax in your order before calling us to take your credit card information. If you are unable to email or fax, then we will take your information by phone. No matter which option you choose, you need to use the offline pricing.

NOTE: We do not take credit card information from customers using cell phones, as there are several ways others can eavesdrop on call phone conversations and we don't want your credit card information compromised. If you choose to place a phone order and you have access to a computer, please still complete your customer profile on our website. Finally, if you get the answering machine when you call, leave a message with both day and evening phone numbers, spoken slowly please, and we will return your call.

Do you have any coupons?
We do not offer any coupons because our goal is to keep prices affordable for all customers at all times. We are aware that some other websites suggest that we do. We apologize for this misinformation; but, that is beyond our control.

Why do I see 2 identical charges when I view my credit card online?
Your account was only charged once - our processing software does not allow additional charges. What you are probably seeing is first the credit card authorization hold and then the actual charge. When you place an order, the bank that processes charges for us automatically checks that funds are available for the transaction and places a temporary hold on that amount before sending us the order. When we verify that we can ship the order, we have to manually submit the actual charge. Depending upon your credit card's processing software, the "hold" may still appear for a time after the actual charge is processed. If you keep checking, you will see a single charge.

Shipping and Handling

What do you charge for shipping and handling?
Domestic shipping and handling rates are a flat fee per order no matter what the cost or size of the order since postage is just a small part of the S&H costs. We ship via US mail, usually the next postal service day after we receive your order. United States customers have the choice of First class US mail at $6.05, Priority mail at $8.25 or Express Mail at $21.75.

Canadian customers have the choice of first class US mail (Air Post) at $8.25, Global Priority mail at $21.40 or Global Express Mail at $43.05. Orders are shipped to Australia, Ireland, Japan, and New Zealand via Global Priority Mail at $28.00 or Global Express Mail at $49.45.

Note: International customers are responsible for any government duties or taxes and International orders that will not fit in standard Global Priority flat rate envelopes may be subject to additional shipping and handling charges.

How long will it take to receive my order?
Assuming that there are no problems with your order [watch your e-mail thru the next business day after placing your order as that is how we will contact you about a problem], the following is the norm:
For orders placed before 2:00 p.m. Eastern Time in the United States, we ship no later than the next postal service day, except for Priority and Express orders placed Monday thru Friday before 3:00 p.m. Eastern Time which are shipped out the afternoon they are received. First Class can take 7 to 10 business days, Priority is a non-guaranteed 2 to 3 business day service, and Express Mail takes 1 to 2 business days.

For our Canadian customers, we offer First Class US mail (Air Post) that takes from 7 to 10 business days or Global Priority mail that takes from 4 to 6 business days. For customers from Australia, Ireland, Japan, and New Zealand we offer Global Priority mail (7 to 10 business days) or Global Express Mail for Australia, Japan, New Zealand and Ireland (3 to 5 business days).

Note: International customs may further delay package delivery. Regulations allow receiving customs services to hold a package for up to 30 days before scanning it into their system. The holding period varies widely throughout the year and from country to country.

About Returning Merchandise

What if I am unhappy with my order or receive broken earrings?
Satisfaction is guaranteed. If you don't like it, we guarantee a replacement, exchange or a full refund, less the shipping and handling charge, after receiving the undamaged merchandise within 30 days of purchase. [For gifts purchased for holiday giving, the return date is extended to January 15th.]
In the event that the price of the merchandise being returned is higher than the merchandise ordered in exchange, the price difference will be issued as a store credit to be used on a future order. If an item arrives damaged or if we sent the wrong item, please contact us and we will send a replacement. After 30 days, please e-mail us about possible options.

Note: We waive the first class shipping and handling charge on initial exchanges on US and Canadian orders and waive handling fees, charging only for the priority postage on other International orders. Also note that, during sales, we do not waive the shipping and handling fee and offer exchange earrings at the discounted price. The shipping and handling charges will still be waived during this period; however, the exchange will be calculated with our regular earring prices.

To request a refund or make an exchange:
Please e-mail us at cliptomania@yahoo.com to let us know which earrings you are returning. If it is an exchange, please indicate their replacements (this way, the earrings are inventoried so you don't run the risk of them selling out).

Please pack returned earrings in a safe manner. Do NOT place them in a regular envelope: These envelopes go through machinery that damage or destroy most earrings. Using the original packing material, please place them back on their earring card and repack them into the same box or envelope we used, if possible.

Finally, even if you e-mailed us, please include a note indicating whether you prefer a refund or an exchange so we can process your return quickly. NOTE: We will only refund the card that was used to purchase the items that was returned and will NOT issue a check for refunds. Returns and exchanges are mailed to:

PO Box 246
Ellettsville, IN 47429-0246

NOTE: UPS and FedEx don't ship to PO Boxes so we only accept returns shipped through the U.S. Post Office.
We strive to image and describe our products in such a way that customers receive what they expected. So, for quality control purposes, it would be helpful if your note also includes why the earrings you are returning didn't work out.

About the Earrings

Can you help me adjust earrings that are too tight or too loose?
Yes! Almost every non-pierced earring is adjustable and we have created a free website to tell you how. At www.earringinformation.com you will find helpful information such as clip types, clip-on earring adjustment, flattering earring styles and more.

How do I know if the earring is the right size?
We strive very hard to image them and describe them for our customers, including using exact measurements in the description. Sizes are provided in inches and millimeters. To offer you a size estimate, a quarter is approximately 1 inch or 23mm; a nickel approximately 3/4 inch or 20mm; a dime approximately 5/8 inch or 16mm. We have earrings of every size from extra small to colossal.
We recommend you measure some of your favorite earrings and have their measurements and a ruler handy for comparison when shopping on our website.

How can I find a particular earring by name or type?
Go to our homepage and use the Advanced Search function. You may then search by Category, Code or Keyword(s).

How to signup for Broadcast Emails
Click here to sign up to for our Broadcast and Sale Emails
We only send a few emails a year that has sales or special occasion emails. Once signed up, MailChimp (our broadcast email system that we use) will give you loggin info for your mail account which you have full control of and any time can opt-out of.

Things We'd like you to Know About US!

We are a customer-based company.
Cliptomania.com is a small family run business that has been in operation since Thanksgiving Day, 1999. We care about you and your satisfaction. We are proud to share that, while on the Yahoo store platform, we earned a 5 star rating with 85% of almost 2000 responding customers giving us an excellent rating.

We do not manufacture earrings
What you see is what you get! (Well, we can't adjust your monitor settings, so please make sure it is properly set.) We can not alter earring colors, sizes or materials.

Please bookmark www.Cliptomania.com
Besides making it easier for you to find us, bookmarking lowers our advertising costs which helps keeps our prices low!

After you place your order
Please watch your e-mail for shipping confirmations. We will e-mail you if there is a problem (for example: the earring style or that size sold out). We especially want you to keep a watch on your email if you are returning an item, or exchanging earrings.

Where did it go?!?
If you put items in the shopping cart and do not complete the sale, our website automatically empties the cart when you leave. So, a good way to keep track of the earrings you want by clicking the Add to Wish List button. Note: The Wish List does NOT reserve earrings.

Earring care
Earrings are easily damaged, particularly Pewter and Nickel Free earrings! Please do not place them in the bottom of your purse. Placing them on the earring cards included with your order is the best way to store earrings.

Do you repair earrings?
If you have an issue with earrings purchased from us, please visit www.Earringinformation.com for tips on earring adjustment and minor repairs before contacting us. If this website does not help, please e-mail us regarding the problem that you are experiencing.

We do not manufacture earrings, nor are we jewelers; so, we have a very limited number of earring parts and can only perform some basic earring repairs. Please do NOT mail us earrings needing repair without first contacting us via e-mail. If we determine that we might be able to repair them, we will issue you a Return Merchant Authorization (RMA) number to write on the back of your return bubble envelope or box. Earrings mailed to us for repair 90 days after purchase will automatically be subject to our $6.05 shipping and handling fee.

Mailing back earrings
If you are returning earrings to us for any reason, please pack them safely. Regular envelopes go through machinery that damages or destroys most earrings. Using the original packing material, please place them on the original earring card and repack them in the same box or envelope we used, if possible. Lastly, even if you e-mailed us in advance, please include a note so we can quickly and properly handle the return. Returns and exchanges are mailed to:

PO Box 246
Ellettsville, IN 47429-0246

Why didn't I receive the earrings I expected?
Most of our returns result from misjudged size. Please read the description carefully. We also recommend using a ruler to double check the size of the earrings against their description on the website. If we made a mistake and sent you a size other than the one you ordered, please e-mail us and we will send the right earrings with label and postage for you to use to return the others to us. We do recommend measuring a few of your favorite earrings for comparison before you order so chances are good that you will be pleased your choices!
IF you receive a different color or style than what you ordered, please e-mail us immediately and we will ship you the correct earrings with a label and postage to use to return the ones sent in error. DO WATCH YOUR E-mail for any follow-up messages from us.