If you order by mail, be sure to include the appropriate S&H charge. At the request of our bank, we only accept United States Postal Money Orders and Certified Cashier's checks - which must be in US dollars. They are treated like cash and will allow us to quickly process your order.
Note: If you choose to mail your order, please fax or e-mail us a list of the items you want to purchase to insure that they do not sell out before we receive it.
2) ordering by phone:
Because we are a small family run store, phone orders are difficult for us. Placing an order on our website or by mail or fax are preferable. The Internet will be secure, fast, and you won't run the risk of your earrings selling out before we get your order. Cliptomania's security is state-of-the art, and is actually safer than using your card at a mall.
However, if you don't have access to the Internet and you know what you want, please e-mail or fax in your order before calling us to take your credit card information. If you are unable to email or fax, then we will take your information by phone. No matter which option you choose, you need to use the offline pricing.
NOTE: We do not take credit card information from customers using cell phones, as there are several ways others can eavesdrop on call phone conversations and we don't want your credit card information compromised. If you choose to place a phone order and you have access to a computer, please still complete your customer profile on our website. Finally, if you get the answering machine when you call, leave a message with both day and evening phone numbers, spoken slowly please, and we will return your call.
Do you have any coupons?
We do not offer any coupons because our goal is to keep prices affordable for all customers at all times. We are aware that some other websites suggest that we do. We apologize for this misinformation; but, that is beyond our control.
Why do I see 2 identical charges when I view my credit card online?
Your account was only charged once - our processing software does not allow additional charges. What you are probably seeing is first the credit card authorization hold and then the actual charge. When you place an order, the bank that processes charges for us automatically checks that funds are available for the transaction and places a temporary hold on that amount before sending us the order. When we verify that we can ship the order, we have to manually submit the actual charge. Depending upon your credit card's processing software, the "hold" may still appear for a time after the actual charge is processed. If you keep checking, you will see a single charge.
What do you charge for shipping and handling?
Domestic shipping and handling rates are a flat fee per order no matter what the cost or size of the order since postage is just a small part of the S&H costs. We ship via US mail, usually the next postal service day after we receive your order. United States customers have the choice of First class US mail at $6.05, Priority mail at $8.25 or Express Mail at $21.75.
Canadian customers have the choice of first class US mail (Air Post) at $8.25, Global Priority mail at $21.40 or Global Express Mail at $43.05. Orders are shipped to Australia, Ireland, Japan, and New Zealand via Global Priority Mail at $28.00 or Global Express Mail at $49.45.
Note: International customers are responsible for any government duties or taxes and International orders that will not fit in standard Global Priority flat rate envelopes may be subject to additional shipping and handling charges.
How long will it take to receive my order?
Assuming that there are no problems with your order [watch your e-mail thru the next business day after placing your order as that is how we will contact you about a problem], the following is the norm:
For orders placed before 2:00 p.m. Eastern Time in the United States, we ship no later than the next postal service day, except for Priority and Express orders placed Monday thru Friday before 3:00 p.m. Eastern Time which are shipped out the afternoon they are received. First Class can take 7 to 10 business days, Priority is a non-guaranteed 2 to 3 business day service, and Express Mail takes 1 to 2 business days. For our Canadian customers, we offer First Class US mail (Air Post) that takes from 7 to 10 business days or Global Priority mail that takes from 4 to 6 business days. For customers from Australia, Ireland, Japan, and New Zealand we offer Global Priority mail (7 to 10 business days) or Global Express Mail for Australia, Japan, New Zealand and Ireland (3 to 5 business days).
Note: International customs may further delay package delivery. Regulations allow receiving customs services to hold a package for up to 30 days before scanning it into their system. The holding period varies widely throughout the year and from country to country.
About Returning Merchandise
What if I am unhappy with my order or receive broken earrings?
Satisfaction is guaranteed. If you don't like it, we guarantee a replacement, exchange or a full refund, less the shipping and handling charge, after receiving the undamaged merchandise within 30 days of purchase. [For gifts purchased for holiday giving, the return date is extended to January 15th.] In the event that the price of the merchandise being returned is higher than the merchandise ordered in exchange, the price difference will be issued as a store credit to be used on a future order. If an item arrives damaged or if we sent the wrong item, please contact us and we will send a replacement. After 30 days please e-mail us about possible options.
Note: We waive the first class shipping and handling charge on initial exchanges on US and Canadian orders and waive handling fees, charging only for the priority postage on other International orders. Also note that, during sales, we do not waive the shipping and handling fee and offer exchange earrings at the discounted price. The shipping and handling charges will still be waived during this period; however, the exchange will be calculated with our regular earring prices.
To request a refund or make an exchange:
Please e-mail us at cliptomania@yahoo.com to let us know which earrings you are returning. If it is an exchange, please indicate their replacements (this way, the earrings are inventoried so you don't run the risk of them selling out).
Please pack returned earrings in a safe manner. Do NOT place them in a regular envelope: These envelopes go through machinery that damage or destroy most earrings. Using the original packing material, please place them back on their earring card and repack them into the same box or envelope we used, if possible. Finally, even if you e-mailed us, please include a note indicating whether you prefer a refund or an exchange so we can process your return quickly. Returns and exchanges are mailed to:
Cliptomania
PO Box 246
Ellettsville, IN 47429-0246
NOTE: UPS and FedEx don't ship to PO Boxes so we only accept returns shipped through the U.S. Post Office.
We strive to image and describe our products in such a way that customers receive what they expected. So, for quality control purposes, it would be helpful if your note also includes why the earrings you are returning didn't work out.
Can you help me adjust earrings that are too tight or too loose?
Yes! Almost every non-pierced earring is adjustable and we have created a free website to tell you how. At www.earringinformation.com you will find helpful information such as clip types, clip-on earring adjustment, flattering earring styles and more.
How do I know if the earring is the right size?
We strive very hard to image them and describe them for our customers, including using exact measurements in the description. Sizes are provided in inches and millimeters. To offer you a size estimate, a quarter is approximately 1 inch or 23mm; a nickel approximately 3/4 inch or 20mm; a dime approximately 5/8 inch or 16mm. We have earrings of every size from extra small to colossal.
We recommend you measure some of your favorite earrings and have their measurements and a ruler handy for comparison when shopping on our website.
How can I find a particular earring by name or type?
Go to our homepage and use the Advanced Search function. You may then search by Category, Code or Keyword(s).
Things We'd like you to Know About US!
We are a customer-based company.
Cliptomania.com is a small family run business that has been in operation since Thanksgiving Day, 1999. We care about you and your satisfaction. We are proud to share that, while on the Yahoo store platform, we earned a 5 star rating with 85% of almost 2000 responding customers giving us an Excellent rating.
We do not manufacture earrings
What you see is what you get! (Well, we can't adjust your monitor settings, so please make sure it is properly set.) We can not alter earring colors, sizes or materials.
Please bookmark www.Cliptomania.com
Besides making it easier for you to find us, bookmarking lowers our advertising costs which helps keeps our prices low!
After you place your order
Please watch your e-mail for shipping confirmations. We will e-mail you if there is a problem (for example: the earring style or that size sold out). We especially want you to keep a watch on your email if you are returning an item, or exchanging earrings.
Where did it go?!?
If you put items in the shopping cart and do not complete the sale, our website automatically empties the cart when you leave. So, a good way to keep track of the earrings you want is clicking the add to Wish List button. Note: The Wish List does NOT reserve earrings.
Earring care
Earrings are easily damaged, particularly Pewter and Nickel Free earrings! Please do not place them in the bottom of your purse. Placing them on the earring cards included with your order is the best way to store earrings.
Do you repair earrings?
If you have an issue with earrings purchased from us, please visit www.Earringinformation.com for tips on earring adjustment and minor repairs before contacting us. If this website does not help, please e-mail us regarding the problem that you are experiencing.
We do not manufacture earrings, nor are we jewelers; so, we have a very limited number of earring parts and can only perform some basic earring repairs. Please do NOT mail us earrings needing repair without first contacting us via e-mail. If we determine that we might be able to repair them, we will issue you a Return Merchant Authorization (RMA) number to write on the back of your return bubble envelope or box. Earrings mailed to us for repair 90 days after purchase will automatically be subject to our $5.95 shipping and handling fee.
Mailing back earrings
If you are returning earrings to us for any reason, please pack them safely. Regular envelopes go through machinery that damages or destroys most earrings. Using the original packing material, please place them on the original earring card and repack them in the same box or envelope we used, if possible. Lastly, even if you e-mailed us in advance, please include a note so we can quickly and properly handle the return. Returns and exchanges are mailed to:
Cliptomania
PO Box 246
Ellettsville, IN 47429-0246
Why didn't I receive the earrings I expected?
Most of our returns result from misjudged size. Please read the description carefully. We also recommend using a ruler to double check the size of the earrings against their description on the website. If we made a mistake and sent you a size other than the one you ordered, please e-mail us and we will send the right earrings with label and postage for you to use to return the others to us. We do recommend measuring a few of your favorite earrings for comparison before you order so chances are good that you will be pleased your choices!
IF you receive a different color or style than what you ordered please e-mail us immediately and we will ship you the correct earrings with a label and postage to use to return the ones sent in error. DO WATCH YOUR E-mail for any follow-up messages from us, Please.
